Return And Refund Policy

Return Policy Overview

• 30-Day Return Window: Items may be returned within 30 days from the date your order was delivered.
• No Restocking Charges: Approved returns are eligible for a full refund without additional restocking fees.
• Refund Timeline: Once your return has been received and checked, refunds are typically issued within 7 days.
• Return Shipping: The cost of sending the item back is the responsibility of the customer.

Steps to Request a Return

1. Contact Our Support Team: Before sending any item back, please email contact@masonlaurent.com with your order number and a brief explanation of the return request. Returns sent without prior approval may not be accepted.
2. Receive Return Instructions: After reviewing your request, our team will reply with guidance on how to proceed with the return.
3. Prepare the Package: The item should remain unused and include its original tags and packaging. Please ensure it is packaged securely to prevent damage while in transit.
4. Send the Item Back: Ship the approved return using a carrier of your choice. Shipping costs for the return shipment are not covered by our store.

Refunds
Once the returned item arrives and passes inspection, the refund will be issued to the same payment method used for the purchase. Refunds are usually processed within 7 days after the return has been confirmed.

Exchanges
If you would prefer to replace your item with a different product, please contact our support team at contact@masonlaurent.com. We will guide you through the exchange process and help arrange the replacement.

Order Cancellation
If you need to cancel an order, please reach out to us as soon as possible by emailing contact@masonlaurent.com. Once an order has entered the preparation or shipping stage, cancellation may no longer be available.

Incorrect or Damaged Items
If your order arrives with damage or you receive the wrong product, please contact us promptly and include photos of the issue by emailing contact@masonlaurent.com. Our team will review the situation and work with you to provide a replacement or an appropriate solution.

Additional details regarding your use of the website can be found in our Terms of Service.