Shipping Policy

Important Shipping Details:

Order Cut-Off: Orders placed before 14:00 GMT may begin processing the same business day, subject to our standard 0–2 working day processing window.
Processing Time: Orders typically take 0-2 working days (Monday through Friday) to prepare for dispatch.
Delivery Time: After dispatch, orders generally arrive within 6-9 working days (Monday through Friday).
Free Shipping: All orders within the United States qualify for complimentary delivery.

How We Ship Your Order
After placing your order, you’ll receive a confirmation email to let you know processing has started. Most orders are prepared within 0-2 working days (Monday to Friday). Once your items are dispatched, we will send an email with tracking information so you can monitor your delivery. Track your order here.

Delivery generally takes 6-9 working days (Monday to Friday), depending on location and courier schedules.

Delivery Partners
To ensure dependable delivery across the United States, we work with trusted U.S. last-mile shipping carriers such as USPS, UPS, and FedEx to ensure fast and reliable delivery. Your order may be shipped through one of these delivery providers depending on your location, package size, and current courier availability. Once your parcel has been dispatched, the tracking information provided in your shipping confirmation email will allow you to follow your package through the selected courier’s network.

We are proud to offer free shipping on all orders across the United States.

Delays
If your order hasn’t arrived after the estimated processing and shipping time, please allow up to 2 extra working days and check your tracking code. Should your package still be missing, contact us with your order number so we can investigate.

Order Cancellations
To cancel an order, reach out to us promptly at contact@masonlaurent.com. Orders cannot be canceled once processing has begun.

Damaged or Wrong Items
If your order arrives damaged or you receive the wrong item, we apologize for the inconvenience. Please email clear photos of the issue to contact@masonlaurent.com . We will quickly review your case and ensure a replacement or correction is sent to you.

Customer Support Hours:
Monday to Friday: 9:00 to 16:00 GMT

Store Name: Mason Laurent
Email: contact@masonlaurent.com
Phone: +31617445958
Contact Form: Click Here

Address: Elizabeth Anscombestraat 363, 1062 LE Amsterdam, Netherlands

Fast Shipping

Fast, free delivery with 0–2 business day processing and free shipping on all US orders.

30-Day Returns

Not the right fit? We accept returns within 30 days of delivery. Contact our support team to initiate your return.

Top-notch support

Our friendly customer support team is available to assist you with any questions or concerns, ensuring a smooth shopping experience.

Secure Checkout

Shop with confidence knowing your payment information is protected with top-notch encryption and secure payment methods.